Agenda

Agenda

2021 Annual Conference Agenda

09:0009:30

Insurance Post LIVE Broadcast
Join Insurance Post for our morning coverage looking at all things insurance!

09:00 - 09:45

Post’s new TV-style format session bringing you bitesize information and the up-to-date thoughts of industry leaders on the hottest topics.

View from the Top: Admiral special interview

Welcome to our first interview of the day as we hear from Cristina Nestares, CEO - UK, Admiral as she provides us with the first 'View from the Top' interview, offering leading insight and thought on some of the biggest trends and challenges in the insurance industry today.

Further interview details to follow

 

Cristina Nestares

Chief executive officer, UK

Admiral

Cristina Nestares is Chief Executive Officer of Admiral, a UK market leader of Car, Home, Van and Travel insurance and renowned Great Place to Work. Cristina joined Admiral Group in 2005 following the completion of her MBA at INSEAD Business School. She began her Admiral career by founding Admiral’s Spanish Insurance operation (Admiral Seguros) which she successfully ran for 7 years. Cristina then expanded her remit, managing both the group’s Insurance and Price Comparison businesses in France, Italy and Spain, before taking on her current role of Admiral UK CEO in 2016. In total, Cristina has over 18 years’ international experience predominantly gained within the financial service sector, with other areas including consulting and non-profit organisations, and has recently completed an Advanced Management Programme at Harvard University.

10:0010:45

The Board Room: Leadership, Decisions and Management in Modern Insurance
A panel discussion

10:00 - 10:45

  • What have our business leaders learnt about management and running insurance organisations, big and small throughout the last year?
  • Are there going to be major management changes coming as we react to the pandemic?
  • What skills are needed for c-level professional over the next few years?
Claire McDonald

UK&I managing director

HDI Global

Claire has worked in insurance for over 30 years, starting her career with Cornhill before moving to Allianz Global Corporate & Specialty where she undertook a mixture of underwriting and operations leadership roles, both on a local basis in UK and France and in more recent years in Global roles as Global Head of Operations and Global Practice Leader, Allianz Multinational. She joined HDI Global SE in March 2019 as Managing Director for UK and Ireland.

Claire is a liveryman in the Worshipful Company of Insurers, Chair or iWin, Ambassador for ISC and an advocate for diversity and inclusion in all forms.

Brendan McCafferty

Group chief executive officer

Brightside Group

Brendan has worked in the insurance industry for over thirty years; running large insurance companies and start up’s in both personal and commercial business lines. His previous role was CEO of AXA Insurance.  He was also founding CEO of Flood Re, between 2014-2017, overseeing the creation of one of the industry’s most enduring recent success stories. 

Brendan is a qualified accountant with previous roles that include President, Willis UK at Willis and Associate Director at PricewaterhouseCoopers from 1996 to 2002.

Brendan is married with three children and is a keen Liverpool FC supporter.

Charles Crawford

Chief operating officer

Gallagher

Charles joined Gallagher in early 2016 to lead the delivery of an extensive change programme in the UK, focused on the strategic and effective integration of businesses and the creation of a scalable platform after a period of acquisition-led growth.

He was appointed UK Operations Director in November of that year, to head up Gallagher’s continued investment in the governance and operating models of its UK businesses to maximise their operational effectiveness.

In 2019, Charles transitioned to the broader role of Chief Operations Officer having successfully driven through the major programme of transformational change and holds responsibility for technology, real estate, claims, digital, offshore, procurement, change delivery and markets.

Charles’ 30-year insurance career has seen him undertake a raft of senior executive and leadership roles, at major UK insurance businesses, including RBS Insurance and Churchill, as well as loss adjusting and claims solutions specialist Davies.

Simon McGinn

General manager

Allianz UK

Simon McGinn, General Manager, sits on the UK Management Board and has responsibility for the Allianz UK Commercial and Personal businesses.

He has been in insurance for 29 years having joined Commercial Union as a graduate trainee has worked in a variety of roles in the UK General Insurance market since including business development, operations management and strategic integration projects.

He joined Allianz in 2004 as a Trading Director. Since joining Allianz he has taken on a number of different responsibilities at Executive level as part of the Commercial and Personal businesses.  Over the last ten years Allianz’s business has grown consistently and made market leading underwriting returns in the UK market.  The business has a reputation for  stability and consistency of approach that has enabled it to out perform its rivals.

In 2013 he was appointed to the UK Management Board of Allianz as General Manager for Commercial Division and led the business through a revision of its strategy and approach to  market, driving a modernisation of the business’ core operating model and culture enabling growth whilst maintaining its market leading reputation and profitability.  In May 2016, he was appointed to the role of General Manager for Commercial and Personal businesses with responsibility for all of Allianz UK’s market strategy and trading business operations.

Outside of work he is happily married to Anne-Marie and has two sons aged 21 and 18.  He enjoys watching rugby and he odd round of golf.

11:3012:00

Industry Insight: Better Business

11:30 - 12:00

Our new Industry Insight series will span our events across the year and offer the opportunity for industry support businesses, solution and service providers, and the wider insurance ecosystem to join the discussions and debate.

Hear from specialists on how solutions are offering new areas of growth for businesses, service to assist in complex matters, high-level expertise on streamlining business operations and much more.

 

12:3013:00

View from the Top: Tackling climate change - managing emerging risks and reducing carbon footprint
RSA special interview

12:30 - 13:00

William McDonnell, Group Chief Risk Officer at RSA, will be speaking to Jonathan Swift in an exclusive interview.  William will be addressing the risk that climate change poses to insurers, how insurers can reduce their own carbon footprint and any possible considerations in switching to the green economy.

William McDonnell

Group chief risk officer

RSA

William McDonnell became Group Chief Risk Officer at RSA Insurance Group plc in 2014, responsible for Risk and Compliance groupwide. Since joining RSA in 2006, William has also served as Group Financial Controller and Head of Corporate Finance. Prior to RSA he held roles at HSBC Investment Bank, Aviva, the UK Financial Services Authority and Deloitte. He is a member of the ClimateWise Council and Bank of England Climate Financial Risk Forum.  He chaired the CRO Forum’s Emerging Risks Initiative, publishing ‘The Heat is on – Insurability and Resilience in a Changing Climate’ in January 2019.  William is also on the Board of Governors of the Purcell School for Young Musicians.

13:0014:00

Idea Exchange

13:00 - 14:00

Financial firms are at the front of supporting the economic drive to net zero economies. Dramatic change must happen globally to move away from carbon dependant systems in the next decades, and governments and investors want to know how companies are changing to understand their risk and engage with transitioning economies around them.

Insurers should already be preparing for year-end reports to detail how climate risk will impact the long-term financial interests of their business. That said, the report is just part of it.

Join Michael and Kelly, from Sicsic Advisory, to discuss how embedding the management of climate related financial risks is more than compliance and reporting. Getting the set up right from the start will bring long term value for the future.

Topics covered during the workshop will include:

  • Overview of the 3 main channels of risk (physical, transition and liability) in relation to climate
  • Engaging in case studies about identifying and mitigating climate change impact on your risk profile
  • Key aspects of embedding the four pillars of regulatory focus in your firm – what to focus on
Michael Sicsic

Managing director

Sicsic Advisory

Michael is a senior executive in the field of risk and regulation in the financial services sector, with a strong focus on insurance. He has a deep understanding of business models in the insurance sector and the related risks.

He has founded Sicsic Advisory, the London based boutique consultancy focusing on financial services risk and regulation, in 2019. His team has a unique combination of expertise gained through direct industry experience, consulting roles and regulatory supervision leadership role in the UK insurance market. 

Michael is a senior advisor to Spixii, the insurtech startup delivering AI driven solutions for insurers.

Before setting up his own company, Michael spent 4 years at the Financial Conduct Authority (FCA) as head of supervision for the general insurance retail sector. Formerly, Michael spent five years at Aviva Plc. as Global Operational Risk Director covering Life Insurance, Asset Management and Non-Life insurance. Previously, he worked over 10 years at GE Capital in various senior risk and finance positions across commercial and corporate finance activities.

He has extensive international experience covering credit risk modelling and capital allocation, financial risk and ALM, operational risk management and quantification, conduct of business, financial crime compliance and M&A activity across multiple jurisdictions.

He is a liveryman of the Worshipful Company of Insurers.

Kelly Coombes

Climate risk consultant

Sicsic Advisory

Kelly Coombes is a climate risk consultant focusing on the management of financial risks from climate change. She combines her in-depth knowledge of insurance and risk management together with her work and study of environmental damage, sustainability and climate change impacts. Kelly currently focuses on helping companies embed best practices for mitigating financial impact from climate related risks; providing guidance and tools to assess their unique long term risk horizon. 

She has 15 years of experience in the insurance sector, where she spent 8 years at AIG as Regional Underwriting Manager and Regional Product Manager. She has extensive experience in both commercial and consumer products across the EMEA region. Her experience at AIG helps her understand the mechanics of large multinational companies, while appreciating the subtleties and differences of local countries. She also spent 7 years in broking concentrating mostly on historical Environmental Impairment Liability risk transfer.

Kelly has an MSc in Environmental Policy Planning and Regulation from London School of Economics London, United Kingdom, and an Honours BA in Political Science and International Relations from Bishop’s University, Quebec, Canada.

14:3015:00

View from the Top: Rebound and rebuild - the ABI's vision of UK insurance
ABI special interview

14:30 - 15:00

  • UK insurers role in the rebuild from the pandemic/economic recovery
  • Covid-19 Support Fund
  • UK insurers role in tackling future crises such as climate change

 

Huw Evans

Director general

Association of British Insurers

Huw Evans became Director General of the ABI in February 2015, having joined the ABI in November 2008 as Operations Director.

Huw represents the UK’s world-leading insurance & long-term savings industry to ministers, parliamentarians, regulators and senior stakeholders. He has a strong personal interest in the Diversity & Inclusion agenda and is a ‘He for She’ mentor and supporter of the Women in Finance initiative.

Huw served as a special advisor to the Prime Minister, Tony Blair and the Home Secretary, David Blunkett between 2001-2006, before working for RBS as a senior manager in its Group Strategy function between 2006-8. He previously worked in politics and journalism having studied History at Lady Margaret Hall, Oxford.

Huw is the Senior Independent Director (SID) on the board of Flood Re and is a non-executive director of TheCityUK. He also sits on the Executive Committee of Insurance Europe. He can be found on Twitter at @huwevans71.

 

15:3016:00

View from the Top: Pursuing Better
Arch Insurance special interview

15:30 - 16:00

  • Within UK market, Arch is agile enough to be shaped by broker demands, while large enough to make a difference, taking best service practice standards from across The Group.
  • Important for our business to listen to the voice of the customer ….. 2021 broker research, our key findings.
  • Brokers looking at more specialist London-Market solutions to UK regions (more M&A within broker market), more regional brokers have access to more complex risks.
  • Looking ahead, difficult trading conditions: hardening market/Covid…. It is our job to be responsive, find solutions and collaborate with our brokers.
Steve Bashford

Chief executive - UK

Arch Insurance

09:0009:30

Insurance Post LIVE Broadcast
Join Insurance Post for our morning coverage looking at all things insurance!

09:00 - 09:45

Post’s new TV-style format session bringing you bitesize information and the up-to-date thoughts of industry leaders on the hottest topics.

  • Join us for today's special interview with Ant Middle, CEO of Ageas to hear his thoughts on the post-Covid insurance market.

Interview details to follow shortly

Ant Middle

Chief executive officer

Ageas

Ant Middle has been Chief Executive Officer of Ageas UK and a member of the international Ageas Group Management Committee since June 2020.

Since joining Ageas in 2014, Ant has played an instrumental role in further strengthening Ageas’s relationships with brokers and partners, as well as building its profile with customers through his position as Managing Director of Partnerships and, more recently, Chief Customer Officer.

Ant has more than 25 years’ experience in the insurance industry and has held a number of senior positions in the general, health and life insurance sectors.

09:4510:30

The Board Room: Is the Customer Always Right? – Strengthening Customer Bonds and Responding to Customer Needs of the post-Lockdown Environment
A personal lines panel discussion

09:45 - 10:30

  • The latest considerations for customer friendly service – what/has anything changed, and what must insurers realise as the key pillars to successful customer service?
  • Building on excellence – how can you better your performance and what should you look to improve when your feedback is already positive?
  • Discussing how to keep the customer well informed, updated on product changes and developments, and educated on the best solutions to match their needs
Steve Dukes

Chief operating officer

Confused.com

Steve Dukes is Confused.com’s COO. His expertise in business growth and technology spans almost two decades, having worked in senior roles at Commuter Club and Dollar Financial. At Confused.com, Steve marries new technology with customer needs by developing propositions which ensure the industry keeps evolving.

Heather Smith

Managing director

LV= GI Retail

Heather has over 25 years’ experience in Financial Services across a range of leadership roles covering direct distribution, operational leadership, customer experience, brand, marketing and digital.

At LV= General Insurance and previously at Aviva, Heather led significant change in the organisations, moving the customer interactions and services to digital first.  This has involved cultural change at the heart of the organisation.

Heather leads LV=’s Retail General Insurance business, ensuring full engagement of our people in the vision so that they can understand it, challenge it and ultimately be trusted to deliver it.

 

George Beattie

Head of incubation underwriting

Beazley

Steven Mendel

Founder and chief executive officer

Bought by Many

Steven founded Bought By Many in 2012 to create better insurance for everyone and launched unique pet insurance offerings in 2017. Technology is at their core, from data analytics that informs policy design and pricing, to developing admin systems. Recognised as one of the UK’s top Fintech companies, they have been included in The Sunday Times TechTrack for the last 3 years. In 2019, the business launched into Sweden and has continued to receive awards and recognition from pet owners for its customer service. This year, Bought By Many crossed the Atlantic and launched its offering to pet owners in the US under the brand name ‘ManyPets’ - reaching more of the world’s many pets. Steven an actuary, previously he headed McKinsey’s UK Savings and Investment Group, and was head of wealth management at Close Brothers.

10:3011:00

View from the Top: Diversity and inclusion in insurance

10:30 - 11:00

Content under development

Claire McDonald

UK&I managing director

HDI Global

Claire has worked in insurance for over 30 years, starting her career with Cornhill before moving to Allianz Global Corporate & Specialty where she undertook a mixture of underwriting and operations leadership roles, both on a local basis in UK and France and in more recent years in Global roles as Global Head of Operations and Global Practice Leader, Allianz Multinational. She joined HDI Global SE in March 2019 as Managing Director for UK and Ireland.

Claire is a liveryman in the Worshipful Company of Insurers, Chair or iWin, Ambassador for ISC and an advocate for diversity and inclusion in all forms.

11:0011:30

View from the Top: Aviva special interview

11:00 - 11:30

Session details and content under construction

Colm Holmes

Chief executive officer - general insurance

Aviva

Colm is Chief Executive Officer of General Insurance, with responsibility for Aviva’s general insurance businesses across the group, including the UK. He also leads our Global Corporate and Specialty business.

Colm joined the Group Executive Committee in April 2019.

He was previously the President and CEO of Aviva Canada and prior to that, Colm was the CEO of Aviva UK General Insurance, where he delivered growth and innovation across all target markets and product lines, as well as achieving high customer and broker satisfaction.

Before joining Aviva, Colm spent 13 years with Zurich in the UK, New York and Switzerland. He held several roles, including CEO of their centrally‐managed business division and Group Treasurer and Head of Capital Management. His responsibilities included management of Zurich’s economic capital models, capital markets, and liquidity and regulatory capital management.

Before Zurich, Colm spent nine years with J.P. Morgan where he was Head of Structured Finance Services for Europe.

Colm is a member of the Insurance Bureau of Canada (IBC) Board.

11:3012:00

View from the Top: Reflections on the pandemic
Gallagher special interview

11:30 - 12:00

Join our one-to-one interview with Sue Langley, Non-executive director at Gallagher as she speaks to Insurance Post about how brokers and insurers can repair the reputational damage done to the industry by the pandemic.  She will outline how insurance can take lessons learned from the pandemic and apply new process, systems and approaches to improve the service for customers and clients, creating a better way of working and operating that benefits all.

Sue Langley

Non-executive director

Gallagher

Sue is an experienced non-executive director and her career spans the retail, consulting and financial services sectors including over 20 years in the insurance industry.

She is non-executive chair of Gallagher UK, the lead non-executive director for the Home Office, the senior independent director for UKAR (Northern Rock Asset Management and Bradford & Bingley), and a trustee for Macmillan Cancer.  She is also the Alderwoman for the City of London Aldgate Ward, having been voted in as the ward’s first female Alderman in July 2018.

Previous roles include director of market operations for Lloyd’s of London, chairman of Lloyd’s Japan and director of Lloyd’s Asia, chief operating officer and board director for Hiscox Group, a principal consultant for PriceWaterhouseCoopers and CEO of the Department of Trade and Industry Financial and Professional Services.

She is additionally a founding member of the Government’s Women’s Business Council and part of the livery of the Worshipful Company of Insurers, a vice president of the Insurance Institute of London (IIL) - receiving the IIL President’s Award - and was a participant on the BBC Expert Women initiative.

She is a past recipient of the FS Women in the City Achievement Award, Women to Watch, Leading Women in Reinsurance, top 20 inspirational City Women and in 2015 received an OBE for services to women in business.

12:3013:00

View from the Top: New brand, new opportunities

12:30 - 13:00

Richard Coleman discusses how Ecclesiastical increased service scores and reinvigorated its brand during the pandemic, and shares his vision for the future of the business and building broker relationships.

Richard Coleman

Managing director - UK general insurance

Ecclesiastical Insurance

Richard Coleman is Managing Director of UK General Insurance at Ecclesiastical Insurance, having joined in February 2020. He started his career as a graduate trainee at Eagle Star in 1997. Following its acquisition by Zurich he held a variety of roles spanning nearly 20 years, with the majority of those in general management roles including Head of Navigators & General (Zurich’s yacht insurance business), leadership of Personal Lines Broker and SME within Zurich’s Broker Division and Managing Director of Zurich’s UK Commercial Broker business. Previous to joining Ecclesiastical, he was European Director & Global Head of Insurance & Assistance at Collinson and advisor to Insurtech company, Cytora.

13:3014:30

Idea Exchange

13:30 - 14:30

As we are all still confined to pandemic induced limitations and lockdowns, the Insurance Post team have prepared a series of virtual roundtables for the event that will provide delegates the chance to discuss and engage with peers and industry professionals from across the insurance sector.

Key session details:

  • The session will run for 1 hour
  • Spaces in each session are limited to ensure your secure your place
  • Email a member of the team to confirm your place in the session
  • The discussion details will be sent out prior to the event detailing topics and any session formats
  • All participants may be called upon to contribute so ensure your camera and microphone are working
  • Recordings of the session will be sent out after the event to roundtable attendees only
  • The discussion will be conducted under Chatham House rules

If you have a topic or question that you would like to put to our session host/expert, please send it through in advance.

Nick Hobbs

Director of broker markets, commercial & personal

Allianz

Nick Hobbs became the Director of Broker Markets, Commercial & Personal, in November 2016 having formerly been the Head of Strategic Account Management, Commercial and Personal. He is responsible for Allianz’s London Region, Broker Distribution Management and jointly responsible for the Commercial Broker Markets business.  

Nick has been with Allianz group since 2001 and with Allianz UK since 2011. Prior to joining Allianz UK he undertook various roles in AGCS (Allianz Global Corporate & Speciality) in the UK, Europe and North America.

14:4515:15

View from the Top: Special interview with Willis Towers Watson Networks

15:45 - 16:15

Content under construction

Sara Fardon

Managing Director

Willis Towers Watson Networks

Sara Fardon is the Managing Director of Willis Towers Watson Networks, a position she has held since 2011. Sara has had a distinguished career in insurance working within household names, before joining Willis Towers Watson. Sara then took the helm at their Network division as it was starting out and has guided it to deliver over £400 million GWP into the markets.

Sara invests in the future: she ensured Networks was the first Network to achieve Chartered Status and proudly continue to hold this recognition. As Network celebrated 20 years of delivering to its Network Members, Sara has embraced the digital future pushing Networks to the forefront of this opportunity.

She is keen to ensure her Network delivers solutions for the independent insurance broker of tomorrow and deploys the resources of Willis Towers Watson to back her Network.

In addition to her all-encompassing role within the Network Sara is a member of the BIBA Networks and MGA Advisory committee, and a very active member of the Worshipful Company of Insurers.

Away from work Sara is a very active volunteer in her local community and relaxes at her allotment turning new season produce into delicious dishes.

John Read

Regional Managing Director

Willis Tower Watson Networks

During his long and successful insurance career to date, John has gained insight into the insurance market from numerous perspectives, having worked for Insurers, as a Broker and now for Willis Towers Watson Network. John graduated from Warwick University before embarking on his insurance career with Commercial Union (now Aviva), spending six years in their Birmingham office. He then moved to become a sales manager with Marsh for a few years, before moving to Allianz where he spent over seven years, during which time he ran one of their branches, before moving to Head Office, where he worked closely with members of the UK Board and Regional Allianz Teams to manage strategic relationships with key National and Global Brokers across the UK, including Willis Towers Watson.

It was through his strategic relationship role at Allianz that John came to know the Willis Towers Watson Networks Division, where he has worked for the last nine years as Regional Managing Director, covering all UK regions. John spends his time leading the regional teams across the UK to deliver consultancy and support to our Network Members to assist their growth and ensure that they derive maximum benefit from their Willis Towers Watson Network membership, whilst also driving the Network's collective placement agenda and working with our Partner Insurers to deliver optimal value to them.

Outside work John is happily married with a son, Joe, at University and a daughter, Ellie, who works at the CII. He enjoys playing the piano (especially at Network Forums), sport and socialising with friends.

15:3016:00

View from the Top: Aston Lark special interview

15:30 - 16:00

Content to be revealed shortly

Peter Blanc

Group chief executive officer

Aston Lark Group

After starting his career in motor underwriting, Peter switched to broking, and eventually led a management buy-out of the UK commercial division of Farr in 2000 which he then named FMW Risk Services Ltd.  He grew this business to approximately £25m gross written premium before selling the business in December 2007 to Oval.  In 2012 Peter was appointed Chief Executive of Oval and he ran the business through until its eventual sale to Arthur J. Gallagher which completed in April 2014.

In May 2015 Peter concluded a management buy-in of Aston Scott and then led the merger with Lark Group in 2017.  As Group CEO of Aston Lark he now leads a business with circa 1,500 staff operating from offices across the UK and Ireland and writing approximately £650m of gross written premium. Aston Lark is backed by the merchant banking division of Goldman Sachs alongside Bowmark Capital LLP.

Peter is also non-executive chairman at Hastings Insurance Services Ltd, the broker arm of Hastings Direct, and up until recently served as chairman of the Large Brokers’ Advisory Board at the British Insurance Brokers Insurance Association (BIBA).  He is currently Deputy President of the Chartered Insurance Institute.

Peter lives in Colchester with his wife, Sue, and has three children aged 21, 19 and 14 and his hobbies include cycling, golf, shooting and watching rugby.

09:0009:30

Insurance Post LIVE Broadcast
Join Insurance Post for our morning coverage looking at all things insurance!

09:00 - 09:45

Post’s new TV-style format session bringing you bitesize information and the up-to-date thoughts of industry leaders on the hottest topics.

 

Session details and content under construction

Neil Galjaard

Divisional managing director

Markel UK

Neil Galjaard is Markel UK’s divisional managing director. He joined in September 2016, having previously been Towergate’s small business chief executive officer and, in leadership positions at Paymentshield, Lloyds TSB and Virgin Money before that. Neil is passionate about aligning Markel UK’s services to brokers’ needs and is determined to continue the company’s drive to deliver even higher standards of service.

09:4510:30

The Board Room: Building Business Out Of COVID-19
A panel discussion

09:45 - 10:30

What will the future UK insurance industry look like?  A broad question, yes.  But our panellists will be looking to analyse:

  • The major growth areas in the UK insurance market post-lockdown
  • Where the positive change will occur (claims operations, customer relationships, working with tech providers, innovative insurtech start-ups disrupting the market etc.) over the coming months and years as we emerge from the pandemic crisis
  • The pillars of success for a modern, post-Brexit, post-pandemic insurance company
Jon Dye

Chief executive

Allianz

Jon was appointed Chief Executive Officer of Allianz Holdings plc and Allianz Insurance plc in 2013.  Allianz Holdings incorporates LV= General Insurance Group (LVGIG) and the General Insurance Division of Legal & General (L&G GI), following the acquisition in January 2020. 

Previous roles within Allianz include General Manager of Allianz Retail between 2007 and 2013, and Director, Claims from 2003, when he joined the company. He is a law graduate of Cambridge University and a Fellow of the Chartered Insurance Institute. Jon is also Chairman of the Association of British Insurers.

Nic Brown

Sales & marketing director

Markel UK

Nic Brown joined Markel UK in December 2018, from his previous role at Bupa as Global Sales Director.  Nic has worked across the full range of insurance and financial services products, both in the UK, Europe and Internationally and has previously held sales and marketing leadership positions at AXA, Cigna, Aetna and Citibank. Nic has been a key driver in delivering Markel UK's revolutionary SME products and services, helping brokers drive business-changing growth for their customers.

Rob Gibbs

Managing director, commercial lines

RSA

Rob Gibbs is managing director for RSA’s commercial lines business, a role he started in September 2019 following the merger of its Commercial Risk Solutions and Global Risk Solutions businesses. Prior to this Rob led the Commercial Risk Solutions business from December 2017 to September 2019 after heading up RSA Motability from August 2014. Rob originally joined RSA in September 1998 on their graduate programme before becoming new business manager in London.  He has held a number of roles prior including director in their Regions business, strategy director for Mid-market and underwriting development manager for RSA’s Emerging markets division.

Charles Offord

UK managing director

Co-op Insurance

Leeds-born, Charles Offord, joined Co-op Insurance in 2014 as distribution and marketing director, before taking the helm as managing director in 2019.

Today, Charles leads the Co-op Insurance team to provide insurance products across home, motor, life, pet, travel and business that provide benefits to customers, members and their communities.

Founded over 150 years ago as part of the original co-operative movement, Co-op Insurance works with carefully selected partners to provide quality cover that has been designed around the many differing needs of its members and customers.

Under Charles’ leadership, Co-op Insurance has introduced a range of innovative products, co created with Co-op customers and members, with consumer protection always top of mind. 

  • In 2018, Co-op Insurance entered the travel market with a fairer kind of insurance, launching cover which followed the ‘any age, any condition’ mantra – meaning people who have previously found it difficult to get travel cover, can now travel with total peace of mind. 
  • Last year, as a result of the Coronavirus pandemic, Co-op Insurance introduced Covid cover to its travel policy, which protects policy holders who may have to cancel or cut short a trip if one of their party is diagnosed with the virus or is told to self-isolate by a medical professional. The policy also now includes a ‘doctor on call’ facility for those customers looking for guidance and support whether they’re holidaying within the UK or abroad.     
  • In 2020, Co-op Insurance launched the ‘T’ plate across its motor cover, to help alleviate pressures on the road for newly qualified and young drivers. Too often those with telematics or black boxes said they felt under pressure from other road users. Co-op Insurance wants to help them become better drivers and ultimately make roads safer for everyone. Newly qualified drivers can apply for a ‘T’ plate which will alert other road users to the fact that they are being charged for their insurance based on their driving habits.

 

A highly experienced insurance and finance professional, with both an MBA and MSC in Strategic Change Management from Huddersfield University, Charles has two decades’ experience working with some of the sector’s biggest names including Hastings, First Direct, Honda, Equity Insurance and Santander. Prior to joining the insurance industry, his management accounting skills took him into logistics and oil and gas exploration with a time spent working in Texas, USA.

Charles, 51, is married with two children. A proud Yorkshireman, he is an avid season ticket holder at Elland Road and loves to travel. 

11:0011:30

Industry Insight: Solution Review

11:00 - 11:30

Our new Industry Insight series will span our events across the year and offer the opportunity for industry support businesses, solution and service providers, and the wider insurance ecosystem to join the discussions and debate.

Hear from specialists on how solutions are offering new areas of growth for businesses, service to assist in complex matters, high-level expertise on streamlining business operations and much more.

11:3012:00

View from the Top: Driving capital optimisation

11:30 - 12:00

  • P&C re/insurers struggle to create a positive spread above their cost of capital: what are the key drivers of this situation?
  • What is driving increased capital requirements?
  • How do insurers make sure their capital (and resources) are in the right place at the right time?
  • What products/transactions can help optimise this? Is it just about effective use of reinsurance?
Eric Paire

Head of capital advisory

Aon

13:0014:00

Idea Exchange

13:00 - 14:00

As we are all still confined to pandemic induced limitations and lockdowns, the Insurance Post team have prepared a series of virtual roundtables for the event that will provide delegates the chance to discuss and engage with peers and industry professionals from across the insurance sector.

Key session details:

  • The session will run for 1 hour
  • Spaces in each session are limited to ensure your secure your place
  • Email a member of the team to confirm your place in the session
  • The discussion details will be sent out prior to the event detailing topics and any session formats
  • All participants may be called upon to contribute so ensure your camera and microphone are working
  • Recordings of the session will be sent out after the event to roundtable attendees only
  • The discussion will be conducted under Chatham House rules

If you have a topic or question that you would like to put to our session host/expert, please send it through in advance

14:3015:00

View from the Top: Special interview with Bought By Many

14:30 - 15:00

Join an interview with Bought By Many founder and CEO Steven Mendel, as he discusses:

  • Data and tech are the backbone of global expansion - as digitalisation sweeps across the finance industry, even insurance, a notoriously change-resistant industry, has come to embrace the benefits of a tech-first strategy
  • Give just as much as you take - with every launch into a new market, a firm aims to take, or create, market share.
  • Focus and foundation - the number of insurtechs is rising rapidly, and investors have pumped $2.05 billion of venture backing into global pet-focused start-ups since 2017
Steven Mendel

Founder and chief executive officer

Bought by Many

Steven founded Bought By Many in 2012 to create better insurance for everyone and launched unique pet insurance offerings in 2017. Technology is at their core, from data analytics that informs policy design and pricing, to developing admin systems. Recognised as one of the UK’s top Fintech companies, they have been included in The Sunday Times TechTrack for the last 3 years. In 2019, the business launched into Sweden and has continued to receive awards and recognition from pet owners for its customer service. This year, Bought By Many crossed the Atlantic and launched its offering to pet owners in the US under the brand name ‘ManyPets’ - reaching more of the world’s many pets. Steven an actuary, previously he headed McKinsey’s UK Savings and Investment Group, and was head of wealth management at Close Brothers.

15:4516:15

View from the Top: Climate, catastrophe and insurance – understanding and preparing for the next major systemic risk

14:30 - 15:00

  • Traditionally the insurance industry has been focused on the physical risks of climate. How important are these versus the intangible risks?
  • What steps can insurers take to protect the economy and society from the next big systemic risk?
  • It’s not all about risk, of course. What are the opportunities for insurers?
  • And how can insurers play a role in a reducing the protection gap around climate-related exposures?
Emma Karhan

Head of terrorism specialty & reinsurer relationships London

Aon